Retouren | Belicons

Retouren

Return process

Period of reflection / returns

It can happen that you want to return a product. Maybe because you don’t like the product after all, or maybe there is a different reason why you don’t want this product. Whatever this reason is, you can cancel your order until 14 days after you have received it. You don’t need to tell me why. In order to do this, use the withdrawal form on the contact page. Select the right form and fill it out. Or send me an email via info@belicons.nl

After cancellation you have 14 days to send your product back. You’ll receive the full amount of the products you have send back, including the shipping costs. You only need to pay the costs for returning the products. If you want to know how much that costs, then look at the website of your carrier.

If you make use of this withdrawal right, then it is important that you return the product including all its accessories and, if possible, in its original condition and packaging. Within 14 days after you have reported to me that you want to return the product and after I have duly received it, I’ll transfer the money to you.

If the product or the packaging is damage more than necessary in order to try the product, then I can pass on the depreciation to you. So, also treat the products that you want to return carefully and make sure that they are packed solid.

Exchange a product?

Do you want to exchange a product? That is no problem at all. You can contact info@belicons.nl or fill out the ‘I want to exchange a product’ form at the contact page. In this case too, you need to pay for the costs for returning the product yourself.

Other problems with the order

Is there any other problem with the order? Did you write down the wrong shipping address? Did you by accident order the wrong product? As long as I did not ship your order, you are fine. Just contact me as soon as possible via info@belicons.nl or +31 (0)6-25562795 and, if possible, I’ll adjust the order for you.